Navatalk
My Account

FAQ

Questions

  1. How do I place my long distance calls through Navatalk?
  2. Where can I use Navatalk from?
  3. What currency are your rates advertised in?
  4. Is there a monthly fee?
  5. What are the billing increments for Navatalk calls?
  6. Are there any hidden charges?
  7. How do I set up a Navatalk Long Distance account?
  8. How will I get my bill?
  9. What are the payment options available for the Navatalk plan?
  10. What is the due date for the bills?
  11. Can I pay my bills automatically?
  12. How many phone numbers can I associate with my Navatalk account?
  13. How do I log in to my Navatalk online account?
  14. Can I place consecutive calls with Navatalk without calling the access number each time?

Answers

  1. How do I place my long distance calls through Navatalk? You access the Navatalk network by dialing a local or toll free number and make your long distance call, after such. You do not need to switch carriers or even notify your phone company of your decision to use Navatalk.
  2. Where can I use Navatalk from? You can use our service from any phone in Canada or the United States.
  3. What currency are your rates advertised in? All prices are in Canadian currency.
  4. Is there a monthly fee? A low fee of $0.99 per month applies.
  5. What are the billing increments for Navatalk calls? All calls are charged by the minute. For example, if your call lasts for 6 minutes and 30 seconds, it will then be billed at 7 minutes.
  6. Are there any hidden charges? No, there are no connection fees, hang-up charges or minimum usage requirements.
  7. How do I set up a Navatalk Long Distance account? Simply fill out the sign up form on the website or call any of our customer support numbers. You should be able to use the service within minutes.
  8. How will I get my bill? Your call and transaction details are updated within minutes in your Navatalk online account. You will also receive a statement via email, on the first business day of each month. Paper billing is also available, for a fee of $1.99.
  9. What are the payment options available for the Navatalk plan? You can pay by:
    Credit card (Visa, MasterCard or American Express)
    Pre-authorized payment
    Cheque
    Royal Bank of Canada, Scotiabank, TD Canada Trust, Bank of Montreal and CIBC - online banking, ATMs or at bank branches
  10. What is the due date for the bills? The due date for the previous invoice is the 20th of the month.
  11. Can I pay my bills automatically? Yes, you may decide to enable our Automatic Payment option at any time. Should you decide to do so, the outstanding balance will be automatically charged to your credit card or bank account on the 20th of each month.
  12. How many phone numbers can I associate with my Navatalk account? You can access Navatalk from as many numbers as you like. When calling from a number you have not had the chance to register yet, you will be required to dial a PIN. Simply call Customer Service to assign one to your account or activate PINless dialing for your new phone number.
  13. How do I log in to my Navatalk online account? Your username is your account number, while your default password is your main contact phone number. You may change the password upon your first login.
  14. Can I place consecutive calls with Navatalk without calling the access number each time? Yes. Stay on the line after your first call, press ** and dial the next phone number.